Is the "Familiar Faces Vol.1 Full-color Notebook" the same as the "20pg Player-facing Full-color Notebook"?
Yes. We made a mistake naming it in two separate sections. The Notebook can be used as a player-facing tool or as a Warden’s notebook to plan and track how NPCs and locations will be and have been used.
Last updated: May 24, 2022 09:23
What are estimated shipping costs for my region?
Please refer to the Kickstarter page for details on all reward tiers here https://www.kickstarter.com/projects/marcoserrano/knights-of-lazarus
Shipping estimates are located in a graph towards the bottom of the page.
For the Spicy Tuna Buffet (All-In) pledge the estimated rates in USD are: US $12 Canada $10 S.America $20 UK $10 EU $11 Australia $28 Rest of World $30+
Last updated: May 24, 2022 09:36
Are VAT and customs included in the shipping cost?
VAT and customs will not be included in our shipping fee collections.
Last updated: May 24, 2022 09:37
What happens if I downgrade my pledge?
Downgrading your pledge will give you credit for the Add-on Store during your survey. Please keep in mind, the credits will need to be used during the survey and Backerkit does not have the capability to refund the difference because the original payment was collected through Kickstarter with their applied fees subtracted.
Last updated: May 25, 2022 11:48
Current Estimated Shipping Date: June 2022
We are on schedule for beginning fulfillment towards the end of June. We are lucky to have great communication with our printer, who is printing all products for the campaign and is located in the US with us. This will allow for quicker delay communications.
Last Updated At: 05/24/22What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.